tickets fees

Interesting thread on the farm about PAFC new policy with booking/tickets fees. A) seems unfair and b) Graham Clark has exposed some interesting information about the company that is involved in the ticketing for Pavilions and PAFC (amongst others)

FFS, a business man turns a quid and everybody is up in arms! I am sure this money is going towards another record signing like Blisto!

Graham Clark


Post subject: Re: Booking fees on Tickets

PostPosted: Wed Aug 02, 2017 12:25 pm



Joined: Sun Dec 30, 2012 9:51 am

It seems as though booking fees for match tickets are now very much the norm and they do vary significantly. Arsenal for example charge a £1.65 online booking fee for members whereas Bradford City, by contrast, charge £2. So Argyle are very much at the lower end of such charges.

When looking at booking for tickets at the Plymouth Pavilions I was surprised to learn that a 10% booking fee would be charged on all tickets over £15. There was also a 'Fulfillment Fee' to pay. Given the cost of tickets for high profile acts that is quite a cost. On looking as to what might justify this, the terms and conditions on the Pavilions website states,

"Booking fees have become an industry standard necessity at commercial venues like the Pavilions." It then continues,
"The booking fee is a vital part of our business and ensures that we continue to offer the best customer service, operating a modern and efficient Box Office service."

Perhaps the above statement may be relevant to decisions taken in relation booking fees at the Home Park box office. The Pavilions tickets are sold by Ticket Store (who I think also did MTV Crashes). Ticket Store is part of South West Ticket Solutions Limited. Two of the three Directors of that company are James Brent and Martyn Starnes.

The principal activity of South West Ticket Solutions Limited, according to their accounts, is that of a 'ticketing agency'. According to those accounts recharges of £28,111 (in 2014) and £41,890 (2015) were made to PAFC Ltd for the 'provision of accountancy services'. There is no explanation in the accounts as to what this actually means. The turnover of the company in 2015 was £286,660. All this information is in the public domain.

It looks as though booking fees (and perhaps even a fulfillment fee) will be a way of further increasing income in the future. Changes of policy on the implementation of increased fees on various forms of ticket sales will always irk and frustrate supporters and they need to be accompanied with an clear explanation, from the Club, as to why, and in what circumstances. Otherwise there will be continued undue pressure on the hardworking box office staff to explain and their job is difficult enough as it is.

Perhaps it is time for greater clarity on the relationship of the Club with Ticketmaster and possibly even, South West Ticket Solutions Limited, so when a booking fee (or any other fee for that matter) is paid there is greater certainty as to who, ultimately, is the beneficiary and why.



Again the Green Janners get taken by the Squire.....

This by the way because even prepaid white membership tickets now attract a charge of £1.35 unless collected at the ground.

Being a football club Chairman or Chief Exec is a short career, it is vital that the most is made of it.

Brent could always run a pub, on second thoughts.....

Waste of time politely pointing out what these sort of people get up to. It gets nowhere, and they couldn't care less. The stealth industry. It's ll the rage. Headline price, whispered add ons, going elsewhere.  
Think I'll pop down to Aldi and see what booking fees they have on a box of tea bags.

Graham's a class act.

He's able to put information in the public domain in such a way that proper thicko's like Newell don't even grasp what is happening in the grand scheme of things.

Graham for President. Pity he isn't a woman or he would be a good shout for a seat on the board.

disgusting charges

Thats why the loan of 150k from the clubs coffers brent borrowed was towards somethink to do with ticketing

He'll have a cover story something like it's a good way to stop the VAT man getting more than their fair share, keeping ticketing "in house" and as usual, absolutely everything ends up with the club, and he doesn't get a bean.

Now we know why brent wanted the 150k loan from the club to the pavillions now to start up his own company with starnes with the money south west ticket solutions

So yet again reluctant Jimmy being unmasked along with Smarmy Starnes.....

CLUB STATEMENT:

THE club has been made aware of some inaccurate comments that are being made on internet forums regarding booking fees and the role of SW Ticketing Solutions Ltd.

Booking fees are charged to mitigate the costs that are levied on the club by Ticketmaster who provide the club’s ticketing solutions and have done so for many years. Neither the club nor any director of the club has any financial interest in Ticketmaster.

SW Ticketing Solutions Ltd operates the ticketing activities for the Plymouth Pavilions and other events in the South West and also provides shared accounting and computer maintenance services for the Pavilions and PAFC. The money PAFC pays to SW Ticketing Solutions is wholly and exclusively to pay for its share of the service costs. This arrangement has facilitated efficient use of resources and saved the club well in excess of fifty thousand pounds.

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Graham Clarke replied to Nool's sarcasm:

My question was

"Perhaps it is time for greater clarity on the relationship of the Club with Ticketmaster and possibly even, South West Ticket Solutions Limited, so when a booking fee (or any other fee for that matter) is paid there is greater certainty as to who, ultimately, is the beneficiary and why."

Whilst grateful for some clarification on the reason behind the recharging relationship between PAFC and South West Ticket. Solutions I did not see any answer to my question - who is the beneficiary of the booking fee and why? The Club Statement was an ideal but lost opportunity to clear up the matter exactly in the manner that the Pavilions state on their website.

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PatDunne wrote:

Brent could always run a pub, on second thoughts.....

I wouldn't go in there, the beer would be expensive and shit quality with poor service and big queues.
And if you complained you would be labeled as vile and poisonous and barred.
Also Brents pub would attract undesirables, particularly the fat bloke propping up the bar talking shit in a broad indecipherable plimuff accent,  apparently he tells everyone he was born in the sound of the dockyard sirens.

So, basically, Brent isn't charging Argyle and the fans as much as Ticketmaster would. He's all heart.

more than welcome at the mutley mash up bees

akagreengull wrote:

PatDunne wrote:

Brent could always run a pub, on second thoughts.....

I wouldn't go in there, the beer would be expensive and shit quality with poor service and big queues.
And if you complained you would be labeled as vile and poisonous and barred.
Also Brents pub would attract undesirables, particularly the fat bloke propping up the bar talking shit in a broad indecipherable plimuff accent,  apparently he tells everyone he was born in the sound of the dockyard sirens.

Plus you'd have to pay to go in, and pay a surcharge on every pint you ordered.

Computer maintenance services!!! That'll explain why the fekkers weren't working the other week

Postey says that the club issuing a statement over a post on an Internet Forum means it must be serious.
Funnily enough, wasn't the Internet Forum involved PASOTI?
Another 'Vile and Poisonous' Forum James?

Indeed clearly another example of Depraved Social Media.....

BBC1 wrote:

Postey says that the club issuing a statement over a post on an Internet Forum means it must be serious.
Funnily enough, wasn't the Internet Forum involved PASOTI?
Another 'Vile and Poisonous' Forum James?

That Ian De-lar really is a smarmy, creepy apologist for the club. Vomit inducing indeed.

Won't be long before "educated wanker" Graham Clark gets the Nool treatment, just as John Lloyd did.
He's been biding his time looking for opportunities. Caligula on amphetamines and doughnuts.

beesrus wrote:

Won't be long before "educated wanker" Graham Clark gets the Nool treatment, just as John Lloyd did.
He's been biding his time looking for opportunities. Caligula on amphetamines and doughnuts.

Oh I don't think he'll get Graham.
Graham does know who and how to speak direct to those in charge at HP. (like I do to!)
His posts are very informative and put people in the picture.
JL fell foul of PASOTI because he 'started' Free Chat (or freec hat ) something far more popular!